Refund policy
Return Policy
To be eligible for a return, your item must be unused and in the same condition that you received it.
To start a return, please contact us at customerservice@hellofloraco.com within 14 days of receiving your order and include your order number and the reason for your return request.
If your return is approved, we will email you a prepaid return shipping label. Please return your item(s), preferably in the original packaging, within 30 days of receiving your return label.
Please note:
To be eligible for a return, your item must be unused and in the same condition that you received it.
To start a return, please contact us at customerservice@hellofloraco.com within 14 days of receiving your order and include your order number and the reason for your return request.
If your return is approved, we will email you a prepaid return shipping label. Please return your item(s), preferably in the original packaging, within 30 days of receiving your return label.
Please note:
- You are responsible for the original shipping charges.
- A return shipping fee of $9.99 will be deducted from your refund.
Once we receive and inspect your returned merchandise, we will process your refund within 7 business days. You will receive an email confirming that your refund has been processed. Please note that your financial institution or credit card issuer may require additional time to post the refund to your account.
We reserve the right to refuse any return or exchange that does not meet the conditions outlined above. Items that appear used, worn, damaged by the customer, or are returned without prior authorization are not eligible for a refund. Any unauthorized returns will be sent back to you at your expense.
We reserve the right to refuse any return or exchange that does not meet the conditions outlined above. Items that appear used, worn, damaged by the customer, or are returned without prior authorization are not eligible for a refund. Any unauthorized returns will be sent back to you at your expense.
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item arrives damaged, is defective, or you receive the wrong item, contact us immediately at customerservice@hellofloraco.com so we can evaluate the issue and make it right.
To process a damage claim, please include the following three photos with your email:
To process a damage claim, please include the following three photos with your email:
- A photo of the outside of the shipping box.
- A photo of the contents inside the box, including the damaged item(s).
- A clear photo of the shipping label on the outside of the box.
These photos are required so that we can file an insurance claim with the shipping carrier. Claims cannot be processed without all three photos.
Please report damaged or incorrect items as soon as possible after delivery to help ensure your claim can be resolved promptly.
Please report damaged or incorrect items as soon as possible after delivery to help ensure your claim can be resolved promptly.
